Effective Date: September 6, 2023
At Starlink Traders LLC, we strive to provide the best products and services to our customers. We understand that there may be circumstances where you need to request a refund. This Refund Policy outlines our procedures for processing refund requests for products purchased through our website at https://www.starlightbodycare.com.
Eligibility for Refunds
To be eligible for a refund, you must meet the following conditions:
- Your refund request is made within 30 days of the purchase date.
- The product is in its original, unopened packaging.
- The product is in resalable condition.
- Proof of purchase, such as an order confirmation or receipt, is provided.
The following items are non-refundable:
- Digital Products: Any digital products, downloadable software, or e-books.
- Gift Cards: Gift cards purchased through our website are non-refundable.
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer support team by emailing us at email@example.com or by calling our customer service line at +1 516-988-2313.
- Provide Information: When you contact us, please provide the following information:
- Your full name and contact information.
- Order number.
- Description of the product you wish to return.
- Reason for the return.
- Return Authorization: Our customer support team will review your request and provide you with a Return Authorization (RA) number and instructions on how to return the product.
- Return the Product: Pack the product securely in its original packaging, include the RA number, and ship it to the address provided by our customer support team.
- Verification: Once we receive the returned product and verify that it meets the eligibility criteria, we will process your refund.
- Refund Issued: Refunds will be issued to the original payment method used for the purchase. Please allow a reasonable processing time for the refund to appear in your account.
If you have any questions or concerns about our refund policy or need assistance with a refund request, please don’t hesitate to contact us:
- Company Name: Starlink Traders LLC
- Phone Number: +1 516-988-2313
- Email: firstname.lastname@example.org
- Website: https://www.starlightbodycare.com
- Address: 12308 135th Ave, South Ozone Park, NY – 11420
We are committed to ensuring that your refund request is processed promptly and efficiently.